Our performance Complaints resolution

The graphs on this page show the performance of our complaints resolution service over time. We update this information every month so you can see how we're performing against our targets.

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Our targets

Customer satisfaction: 60%. Responded to within ten days: 100%.

Our performance

Customer satisfaction
Month Customer satisfaction score
September 2023 48%
October 2023 46%
November 2023 48%
December 2023 40%
January 2024 40%
February 2024 46%
Complaints responded to within ten days
Month Complaints responded to within ten days*
September 2023 98%
October 2023 98%
November 2023 93%
December 2023 95%
January 2024 97%
February 2024 95%

*We always try to resolve complaints within ten working days. This percentage shows complaints we did resolve within ten days and complaints we resolved within an agreed timeframe with our customer.