Our performance Repairs service

The graphs on this page show the performance of our repairs service over time. We update this information every month so you can see how we're performing against our targets.

A GreenSquareAccord tradesman smiling in his van

Our targets

Customer satisfaction: 95%. Fixed right first time: 85%. Routine repairs completed within 28 days: 98%.

Our performance

Customer satisfaction
Month Average customer satisfaction score
September 2023 90%
October 2023 90%
November 2023 88%
December 2023 88%
January 2024 88%
February 2024 90%
Fixed right first time
Month Issues fixed right first time
September 2023 86%
October 2023 90%
November 2023 88%
December 2023 86%
January 2024 89%
February 2024 90%
Routine repairs completed within 28 days
Month Repairs completed within 28 days
September 2023 80%
October 2023 80%
November 2023 81%
December 2023 86%
January 2024 79%
February 2024 82%