Latest service update: 19th July 2021
We know that some customers may be wondering whether the government's announcement of changes to Covid-19 safety measures from 19 July affects services from GreenSquareAccord.
As has been the case throughout the pandemic, we remain focused on providing essential services while keeping customers and colleagues safe and reducing the risk of spreading the virus. Because of this, and while the number of cases continues to rise, there will be no immediate changes to our working arrangements.
Our teams will continue to observe the comprehensive risk assessments to ensure all work is carried out in a 'Covid-secure' way. This will include social distancing and wearing a face covering and any other PPE required. We remain focused on ensuring everything we do is done safely. Thank you for your support in helping us do this.
To help keep you and our colleagues safe, we ask that you wear a face covering when a tradesperson or other GreenSquareAccord staff member is working in your home and, ideally, stay in a different room to the one where work is being carried out.
If you have developed Covid-19 symptoms, or had a confirmed case, within the last 10 days please contact us straight away so that we can update our records. We ask this to ensure we are protecting our staff and other customers and reduce the risk of transmission.
All new repair requests are being processed through our normal channels via our contact centre and delivered by our in-house team. And we are continuing to clear the backlog of routine repairs held while we previously operated the 'emergency-plus' service. Contractors are supporting our in-house team in completing some of these repairs.
We appreciate your patience while we work hard to get things back to normal. If you have any questions you can send us a message using myGreenSquare or an email to firstname.lastname@example.org or call our Customer Services team on 0300 111 7000.