Get in touch

There are lots of ways to contact us. Find out the best way for you here.

Get in touch


Central Services
178 Birmingham Road, West Bromwich, West Midlands, B70 6QG

Walsall / Black Country
Ward Street, Walsall, West Midlands, WS1 2AG

If you would like to meet with a member of our Walsall / Black Country team based at Ward Street, appointments must be made in advance. Please email to arrange an appointment.

Rowley Regis (Fry)

43 Rowley Village, Rowley Regis, West Midlands, B65 9AS

Our Rowley Regis office is open 09:00 - 16:30 Monday to Friday


Suite 70, The Business Centre, Edward Street, Redditch, B97 6HA Tel: 01527 591170.


You can call us on 0300 111 7000 between 9am and 5pm, Monday to Friday. This number is also available for emergencies between 5pm to 9am every day, including weekends and Bank Holidays.


For all general enquiries please email our Customer First team.

If you'd like to let us know of any ideas, thoughts or feedback about our offer or services you can email your comment directly to Chris Handy, Chief Executive of the Accord Group. Please note that we are unable to respond to any complaints sent to this address.

Feedback, compliments and complaints

Your comments and feedback is important to us, if you would like to get in touch you can email our Customer Care team. While we do our best to get it right first time, we accept that at times we get it wrong. If you have a complaint please download our complaints leaflet to find out how to report this. Our detailed complaints policy can also be found here:  

View our Complaints Policy, download our Complaints leaflet or email Customer Care.

When contacting us by email, we aim to respond within 2 working days – for a faster response please log on to your Customer Account. We would always recommend that in the event of an emergency you contact Customer First on 0300 111 7000. An emergency is defined as a situation which poses serious risk to health & safety, or major damage to the structure of a property.

Call charges
Mobile phones: calls to 0300 111 7000 are charged at standard landline rates. Calls are free if callers have ‘free inclusive minutes’ as part of their package. Landlines: calls are charged at the standard local rate for those calling from 0121 locations and the standard national rates from elsewhere, e.g. 01922. Free local/national calls included in rental packages also apply when calling on the customer first number 0300 111 7000.

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